What is VoIP?

You have likely heard the terms “Voice Over IP” or “telecom convergence” used lately and wondered "how does this apply to me and my business?" E-TEL Systems Corporation takes a consultative approach with each and every client to insure that you have a comfortable understanding of the technology and how it benefits you.

IP Telephony sends your telephone calls over your local area IP network, instead of through a separate, traditional voice network. This means that IP telephones are additional nodes on your LAN. In an IP Telephony environment all calls within the network are considered VOIP because it is in fact routing voice over internet protocol, but as soon as an outbound call leaves the local area network, it commonly goes over the standard PSTN carrier services via traditional analog POTS or ISDN circuits.

There are many advantages to be gained by IP Telephony. E-TEL Systems Corporation can guide you through the requirements and considerations to determine if IP Telephony is a good fit for your organization.

As telecom convergence becomes an increasing reality in today’s business environment, questions arise. Questions like “what is the advantage of having an IP phone on my desk?” And “doesn't VoIP mean free long distance over the internet?” Answers to these questions can vary greatly depending on how the technologies are applied and E-TEL Systems has the experience and design expertise to turn these answers into viable, forward thinking business solutions.

 
 

Resource Center
 

"Dummies" Books

Confused about new technology? Avaya and the Dummies guides take the guesswork out of complex topics like Contact Centers, SIP, and Unified Communications.
 

Essential Managers Books

Avaya has teamed with DK, a leading publisher of business reference books, to create a series of books that will help take the guesswork out of incorporating new communications technology into your business. The Essential Managers books focus on business-critical communications challenges and solutions.
 

Avaya Aura

Avaya Aura is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities. Additionally, it enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence.

Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on.
 

IP Office

A phone system designed for small and medium businesses, Avaya IP Office offers powerful capabilities to help employees communicate more effectively with customers, vendors, and each other. Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, IP Office helps small businesses use communications to differentiate them from their competition.
 

PARTNER ACS

PARTNER Advanced Communications System (ACS) is a small business phone system that provides the reliability and simplicity of traditional telephony with the advanced functionality of IP telephony. It supports five incoming lines and nine extensions with a maximum configuration of 21 lines and 44 extensions, or 31 lines and eight extensions. Partner ACS offers options that include Caller ID, Distinctive Ringing, Send All Calls, Speed Dialing, and five-party conferencing. In addition to these productivity tools, the system also has a wide range of cost-control features.