Important Daylight Savings Time Update For Fall 2007

Daylight Savings Time is fast approaching, beginning on November 4, 2007. As the United States and Canada have recently changed their calendar dates for DST, most Avaya systems must be patched and updated in order to reflect the new dates.

To make sure your system is up-to-date and ensure a smooth Daylight Savings transition, please take a moment to review Avaya's DST instructions for your system here.

IP Office Tech Tip

Resetting Voicemail Passwords

Has one of your employees forgotten their voicemail password? If so, here's how to fix it.

1) Open up the Manager software and log in to your IP Office.
2) Select "User" from the tree on the left hand side of your screen.
3) On the left, chose the "Voicemail" tab.
4) Under the tab, there should be two fields labeled "Password" and "Confirm Password". Change these to a what you'd like the new password to be.
5) Click the disk icon at the top left of your screen to save the new configuration.
6) When asked how you'd like to save, select "Merge". You'll be prompted for your login and password.
7) When the merge is completed, the voicemail password has been changed. Give your employee the new one. They can change it to anything they'd like through the voicemail system.

Partner ACS Tech Tip

Administering the Time and Date

From the phone at extension 10 or 11, enter the following commands:

For time:
1) Touch Feature, 0, 0
2) Press the left intercom button twice
3) Enter #, 103
4) Enter the new time in 24 hour configuration. For example, if the time is 2:15PM, enter 1415.
5) They system will display the new time as follows:

"System Time
Data 1415"

The phones will now display the correct time.

For date:
1) Touch Feature, 0, 0
2) Press the left intercom button twice
3) Enter #, 101
4) Enter the correct date in "MMDDYY" format, with leading zeros for single digit entries. For example, "February 3, 2007" should be entered as 020307
5) The system will display the new date as follows:

"System Date
Data 020307"

The phones will now display the correct date.

Merlin Magix Tech Tip

Changing the Time

To change the system time on the Magix, enter the following commands from the main console (usually the receptionist's console or extension 100):

1) Touch "Menu" button
2) Touch "Sys Program" button
3) Touch "Start" button
4) Touch "System" button
5) Touch "Time" button
6) Touch "System Time" button
7) The system should display the time it's currently set to. Touch "Backspace" to erase the incorrect entry.
8) Using the keypad, enter the correct time in 24 hour format. For example, if the time is 2:15PM, enter 1415. Touch "Enter" when finished.
9) Touch the "Exit" button.

The system and telephones should now display the correct time.

 

Avaya Increases Lead in Global Enterprise Telephony Market 

16-Nov-2006

BASKING RIDGE, N.J. – Avaya Inc. (NYSE:AV) increased its lead in the share of worldwide enterprise telephony revenues to 20.6 percent in the third quarter according to Dell ‘Oro Group’s IP Telephony Enterprise Report, 3Q06.  Avaya’s leadership puts the company three points ahead of its nearest competitor and nine points ahead of the number three position in worldwide enterprise telephony revenues. The report’s Enterprise Telephony measurement includes both Internet Protocol (IP) telephony and traditional telephony revenues. 

The Dell ‘Oro report shows Avaya continues to exceed industry growth in sequential quarters and year-over-year.  Third quarter growth in revenues for the company were nearly twice the industry average, with an increase of 11.6 percent versus 6.3 percent for the industry over the previous quarter.  Avaya’s growth in line shipments were nearly triple industry average with 15.7 percent versus 5.8 percent, sequentially. Compared to the same period a year earlier, Avaya revenues grew by 10.7 percent compared to 8.9 percent for the industry. 

 “Avaya’s expertise lies in understanding the role that intelligent communications solutions can play in fulfilling the customer’s business needs,” said Lou D’ Ambrosio, president and CEO, Avaya. “This report shows our leadership track record in helping companies leverage IP telephony and advanced, open standards-based communications to deliver compelling business benefits.”

 

Avaya Acquires Traverse Networks Acquisition Builds on Avaya's Leading Position in Unified Communications and Mobility, Extending Intelligent Communications to Workers at the Edge of the Enterprise Network

16-Nov-2006

BASKING RIDGE, N.J. – Avaya Inc., (NYSE:AV) a leading global provider of business communications applications, systems and services, today announced it has acquired Traverse Networks, a privately held developer of enterprise mobility solutions for unified communications, based in Fremont, Calif.

Traverse's server software and user-friendly mobile handset interface deliver professional call handling applications and sophisticated voice mail management to mobile devices, allowing mobile workers to be more productive and responsive to customers. 

Traverse enables users to see and hear office voice mail through an email-like inbox on their mobile devices, providing streamlined access to messages and fast ways to respond. The inbox displays office voice mail messages with information about whom the message is from, when it was sent, and message duration. Users can select one or more messages, press play, and listen to them in any order. There is no need to dial a number for access, no PIN, and no awkward touch-tone menus. 

The Traverse solution extends the capabilities of enterprise communications from the desktop, allowing users to control office calls and manage voice mail from a mobile device.  Users can select, listen and manage messages through a menu driven interface with no need to dial a central number. The ability to send office calls to any phone, block non-essential calls, receive calls on both office and mobile phones simultaneously and synchronized call logs put the user in control on communications.

Workers can securely access office voice mail, corporate phone directories, enterprise call management functions and caller ID, simply and easily, on the mobile device of their choice. Traverse provides standards-based, scalable, and secure solutions that extend enterprise communications to a broad range of devices, including RIM Blackberry and Palm handhelds and J2ME-enabled mobile phones. 

"Effective communication for mobile workers is essential in delivering world class service and achieving competitive advantage," said Eileen Rudden, vice president and general manager, Unified Communications Division, Avaya. "The addition of Traverse technology to Avaya's Unified Communications portfolio builds on the strength of our current mobility solutions and helps extend Intelligent Communications to the very edge of the enterprise. The new capabilities will enable us to support simplified employee collaboration and more productive use of communications, wherever people work and across a broader range of devices."

Avaya has a portfolio of award-winning Unified Communications solutions including market-leading IP telephony, unified messaging, video and web conferencing and collaboration, and speech access applications. The company said it expects to release solutions integrating Traverse technology in the second half of 2007.

"This is a good fit for our solutions and our organization," said Durk Stelter, CEO, Traverse Networks. "With a vision similar to our own, Avaya brings additional energy to the goals Traverse set for itself when we started the company. We become part of a larger group of technology innovators, and we look forward to working together to expand our strengths."

Avaya's Unified Communications strategy centers on the needs of the end user. Avaya solutions deliver flexible capabilities with easy-to-use interfaces for Unified Access, Communications Applications for telephony, messaging, conferencing and collaboration, and Communications Services for specialized requirements including mobility and speech access. The addition of Traverse Networks supports Avaya's overall multi-vendor, multi-protocol strategy from the desktop to the edge of the network.