From traditional Telephone Systems (PBX’s) to Voice over IP (VOIP) Systems, Avaya has the most comprehensive product line in the marketplace. These systems support from very small organizations to the largest multi-location enterprises. The Avaya Systems we provide offer the most sophisticated features, open standards and highest reliability. Because of their modular architecture, traditional TDM based systems from Lucent Technologies and Avaya can be upgraded to support new technologies like VOIP, mobility (wireless) and unified messaging.
E-TEL Systems designs, sells, installs and supports the following products:
Avaya Communication Manager – Enterprise class IP PBX for organizations with 50 or more employees (up to 36,000). It can support multiple locations, centralize Voice Mail, ACD (up to 2,000 agents), etc.
Avaya IP Office – Small to Medium Business (SMB) IP PBX for organizations with 20 to 150 employees. It can support multiple locations, ACD (up to 75 agents), etc.
Avaya Partner ACS – Traditional Telephone/Key System for organizations with 5 to 40 employees. Automate Attendant/Voice Mail, Caller ID, etc.
Avaya Modular Messaging – Enterprise class unified messaging (voice mail, email, fax), Intuity Audix or Octel Telephone User Interface, Automated Attendant, integrates is MS Explorer/Outlook and Lotus Notes.
Intuity LX Voice Mail System - proven voice mail system with low cost of ownership.
ObjectWorld Call Attendant Office – Small to Medium Business unified messaging (voice mail, email, fax), Personal Auto Attendant, Text-to-Speech.
VoiceMail Pro – Small to Medium Voice Mail System with POP3 integration with commercial email systems, Automated Attendant and networking.
Partner Messaging System – Voice Mail System for Partner ACS, Auto Attendant.
Ethernet Switches with Quality of Service (QOS) and Power over Ethernet (PoE) for converge networks (voice & data), 1 GB to the desktop from Cisco, Extreme, HP.
Routers/Firewalls to support converge networks, VPNs from Cisco, Kentrox, Avaya.
KVM and KVM over IP Switches, Console Managers (Serial over IP), Power Distribution Devices and Intelligent Platform Management Interface (IPMI) appliances from Avocent/Cyclades.
Call Centers, Automatic Call Distributors (ACD), Interactive Voice Response (IVR) Systems, Multimedia Call Centers (voice/email/web/fax) from Avaya. Consulting services on Contact Center infrastructure and applications is also provided.
These are systems that enhance the functionality of your Telephone System like Call Management Systems for ACD’s, Call Accounting Systems, Call Recording Systems, Conferencing Systems, and Uninterruptible Power Systems (UPS).
